FAQs

If you are in any way unsatisfied with your purchase, please contact Siriustee Store Support at support@siriustee.com

I. DELIVERY

1.How long does it take to receive the package?

- To ensure that customers always receive the best quality possible, we need 2-7 business to print out items and it’s based on the current order volume. The domestic delivery time usually takes 1 - 7 business days for domestic and 7 - 20 days for international.

- Embroidered products: about 7 - 14 business days

- Other products: about 15 - 20 business days

(*) Sometimes in Holidays we might need some 1-5 extra days.

2. I would like to upgrade the shipping method, are there any extra shipping fee for this?

A: We’re so sorry, we now do not offer any express delivery service

3. How do I do to track my order?

A: When your order is fulfilled and started shipping out, we will send you the tracking number via the email address that you used to place the order.

4. My tracking number does not exist, what problem?

A: We have just sent your item to Post Office. Please give them a few hours to update the status of your item. If it’s not active after 24 hours please let us know, we’ll fix it.

5. Do you ship to... And how much will it cost?

A:We ship to most countries throughout the world. The price is calculated based on your exact location and the weight of the package. The tracking, however, only follows the package within the United States. After it departs the US Processing Center it becomes the property of that country’s postal system and they may be able to help you further. Currently we ship internationally with a flat rate. We use flat rate of $5.99 - $8.99. The the item and you will be you get free shipping for any order over $100(*). Shipping times for international orders vary greatly, but we would recommend that you allow at least 2-4 weeks from the time it leaves the US for you to receive it. Many countries can be as quick as 7-10 days, although others may take as long as 6 weeks. For international deliveries as well, please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

6. How do I do when I never receive my order although the tracking number showed that IT WAS DELIVERED?

First of all, please double check the shipping address that you gave us in the confirmation email we sent you. If the address was incorrect, though we'd be happy to send it back to the correct address, it will have to be at your cost.

Second, please ask your family members or your neighbors. Most of cases like this, the packages were received by our customer’s neighbors.

If it did not, please do not contact us. Please look inside of your shipping confirmation email, you will find a tracking number that you can use to track your package. You should call the delivery company directly and use the tracking number to ask them about your package. The issue then needs to be settled between yourself and the post office. We are not the shipping provider, once the order has been shipped, we do not have any control over it. The delivery company have been taking care of your package since it left out of our facilities.

7. What should I do if my package has not any movement more than 5 business days when it's in transit?

A: If you find out that the delivery company made some mistakes with your package IN TRANSIT please let us know, we’ll fix it. In the rare event that your package is lost in transit, we will quickly send you another.

8. Why has not my order been shipped out yet although it has been more than 5 business days since the day I placed it?

A: We apologize for the delay. Your order might failed our quality inspection and a new shirt is being printed.

9. How long it takes for shipping?

Please refer to page Shipping Policy